Evaluating Time: A Strategic Step for IT Management
It is widely considered that human resources are the most valuable assets of any organisation. It can be hard to put an exact worth, though doubtless some people try. Sure, there’s the direct salary and overheads, but your team does so much more.
The IT team knows the business inside-out. They understand the intricate processes and interdependencies, about the IT functions that every employee depends on. They understand your business and market, and more than anyone else, your team recognises the potential that new technologies have to make a difference. From experienced engineers to entry-level technicians, their time is valuable.
While it is a real challenge when you’re knee-deep in the day-to-day, IT managers must increasingly make strategic decisions about how the available resource time is spent, and what skills to invest in. In an era of increasing digitisation, the pressure is on to focus on business growth, efficiency activities and improving customer experiences. But the daily, lights-on work doesn’t go away, so something’s got to give. Deciding what that something is may be a matter of reviewing where time is spent, and making a strategic decision about what type of outside help to get.
Time Value and Managing Technology
In many cases, busy IT teams are overwhelmed with running technology for their organisations. At the top of their lists is often device procurement, management and ongoing maintenance. Comparing the cost of device-as-a-service (DaaS) with the value of skilled staff time is worthwhile. This is one of the most often overlooked ways to reduce staffing pressure, and to buy time.
Alleviating time pressure is the key to enabling innovation. IT people, with their business, market and technical knowledge, are some of the most naturally innovative thinkers. When they’re allocating laptops and chasing maintenance agreements, they don’t often get the chance to flex their creative muscle, so giving them time is a strategic must.
What DaaS Looks Like
While ours is the first cradle-to-grave model, there are a few DaaS models on the market. Our specialists handle absolutely everything device related, to provide a full-service, consumer driven experience for your people.
What does that mean? Imagine you have to on board a large group of new staff – let’s say a merger or amalgamation – or conduct an organisation-wide technology refresh. Our team connects each individual’s needs with the best match from a pre-agreed list of devices. You get rid of tasks like imaging and patching, preparing machines for users, and carrying out manual and inefficient workflows for authorising purchases.
IT staff or end-users have access to a dedicated service desk for any device-related support needs, maintenance issues and replacement requests. Any actions are completed within pre-agreed policies and time frames.
It is more than just provision and support, though. What happens to old machines? DaaS includes end-of-life disposal within any compliance requirements, so if you have an environmental policy or government regulations to adhere to, it will be taken care of for you in accordance with our ISO9001 and ISO27001 certifications.
Reducing Risk and Managing Security
The time spent keeping track of disparate fleets of phone and laptops would have to be one of the top complaints we hear. It really is almost a full-time job in itself. But it’s not just about saving time. By standardising, deploying and centrally managing your fleet of devices, you are better servicing your customers and actively protecting your brand and trust in the eyes of their customers.
A comprehensive DaaS solution allows you to apply security profiles to all devices while providing features such as remote access to wipe any lost or compromised device, so you are in total control of your assets.
Keeping the Number Crunchers Happy
We’re yet to speak to an IT manager who has pots of cash just sitting around in case of providing laptops for new hires. Lovely though that would be, it isn’t necessary. As with any as-a-service model, DaaS spreads payments, neatly avoiding CapEx and gaining predictability in return. No more juggling which important project to delay in order to pay the cost and invest the time. Plus, you will have your finance team on-side with the ability to easily scale up or down to meet your demand cycles, all within an OpEx model.
Beyond these direct costs savings, DaaS also provides IT managers with enhanced reporting and analytics. Not only are machines tracked, but reports are produced to show fleet depreciation, service needs, and any hardware and software issues, so you can manage problems before they become problems. When you’re not juggling a hundred and one things, finding insights into the resulting data is a lot easier, and keeping the accountants happy is a breeze.
Find out more
Is it time to free up skilled time and direct your human resources to business growth activities?
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About the Authors
Jared is Portfolio Manager for Managed Services at CSA. Jared has over 23 years experience in the IT industry, having built and managed multiple businesses in this time. His objective is to help customers with their challenge of balancing the time and cost of running technology against their strategic IT objectives. Jared’s governance, risk and compliance expertise positions him as a trusted advisor that can advise customers on what can and can’t be delivered as-a-service by a technology partner.Jared Staniland
Darren is Portfolio Manager for Mobility and Collaboration at CSA. Darren has over 20 years’ experience delivering Windows desktop and device solutions across dozens of industries. Darren has built a wealth of experience as a solution architect for a raft of mobility and collaboration technologies and platforms, and loves nothing more than assisting customers from strategy through to execution.Darren Young
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