Tackling the Straw that Breaks the IT Manager’s Back
Every IT manager has had those moments, and usually plenty of them. You’re in the midst of resolving a problem, or absorbed in a business-critical project, and you have to break away to deal with a delayed device delivery. You’re just about to leave for a rare lunch break and the phone rings, so instead of relaxing at a café, you’re existing on whatever you can scavenge from your desk drawer while you find someone to solve a laptop issue.
The dripping tap of device management
Often, the major projects aren’t the straw that breaks the proverbial camel’s back. It is the constant erosion of time and energy caused by the everyday dramas. The biggest culprit is devices. Whether they’re lost in transit, faulty, virus-infected, or just plain slow, devices have a habit of sucking up a huge amount of time. Those IT staff affected then struggle to keep up with more critical tasks.
You’d think that modern devices would make it easier. Despite longer battery life and higher performance, this isn’t the case. Users with demanding jobs depend on technology more than ever. It comes in more form factors, with more operating systems – and it is as likely to be needed out on the road as it is in the office.
The as-a-Service trend
While organisations have been increasingly adopting infrastructure, disaster recovery and even platform as a service (IaaS, DRaaS and PaaS), one of the most beneficial opportunities is only now beginning to garner attention.
Perhaps because it is a constant, low-level irritation instead of a major crisis, the option of using devices-as-a-service (DaaS) is often overlooked. The benefits go beyond the obvious..
DaaS hidden benefits
With an overloaded IT department trying to advance the business, there can be a lack of governance around the devices issued and retrieved. DaaS addresses this, using pre-arranged policies chosen by the IT department to allocate the right device to the right person. It is an immediate cost-saver, and the IT department doesn’t have to repeat the approval process over and over in a Groundhog Day admin nightmare.
The most popular advantages, aside from the CapEx/OpEx switch, centre around logistics. Customers tell us that supply-chain delays have sometimes led to months of frustration for their users. Try putting a power user on a standard spare laptop, or a highly mobile sales rep on a hefty machine that weighs them down on every appointment – no wonder feelings can run high. Attempting to work on the wrong machine is aggravating enough to see productivity nose-dive for those affected.
In a similar vein, repairs and warranty matters are another area that businesses tell us drive them to distraction. Support processes can be lengthy, leading to unproductive time for users and IT staff alike. This is where the as-a-service model shines in an obvious way – the IT team doesn’t have to lift a finger, and the user has a suitable machine without delay.
The decision of any service should centre around productivity, cost, and ability to support business direction. Clearly getting the right machine to the right user at the right time is a business support ouput, but analysing the cost is more complex. We are currently offering a free device management assessment to check and compare DaaS to managing devices in-house.
Want to know more? Try our free DaaS Assessment
Feeling the stress of managing devices in a busier-than-ever IT department? Try our free DaaS assessment and check if it fits your business.
About the Author
Jared is Portfolio Manager for Managed Services at CSA. Jared has over 23 years experience in the IT industry, having built and managed multiple businesses in this time. His objective is to help customers with their challenge of balancing the time and cost of running technology against their strategic IT objectives. Jared’s governance, risk and compliance expertise positions him as a trusted advisor that can advise customers on what can and can’t be delivered as-a-service by a technology partner.Jared Staniland