Device Management: Will Windows 10 Updates Prompt a DaaS Revolution?
If anyone spent years studying IT just to install updated operating systems, we’re yet to meet them. It is one of those necessary evils – the results are inevitably worthwhile, but the hours, days, even weeks of planning and administration are hardly what excites any IT professional.
There are many compelling reasons to install the most current operating system on any device, and that means you’re probably facing another round of updating user machines. But if you’re thinking of installing Windows 10 in a business environment in the next year or so, there is a trend that should make you pause for thought. Device-as-a-service (DaaS) takes away the hard, time-consuming work, and a lot of organisations find it eases budget pain too.
Before planning updates, it is worth questioning whether your time is too valuable to be spending on device management. You might also want to assess what devices the operating system best runs on, and whether the time may be right to look at DaaS. You want to protect your current investment, though, so how do you decide whether DaaS will service your business needs in the best way?
The right machines
Current operating systems inevitably run best on machines designed to suit. Still, the budget is unlikely to accommodate new machines all round, so it is a good idea to assess your current situation first. HP has created a quick-check of all its machines tested for Windows 10, to make it a bit easier.
Business purchasers will be especially interested in the new security benefits and bio-metrics logon features in the latest crop of laptops and tablets. There’s a merging of laptop and tablet forms, with machines that combine the best-of-both-worlds. Providing a pre-approved catalogue of these different types of devices through a consumerised portal provides a quick and easy experience for end-users. Internal IT teams also benefit from automated approval and deployment workflows which means that they don’t have to lift a finger to provision or refresh devices. This leads to productivity gains for both end users IT, a win-win for all.
How long will Windows 10 updates take?
If you’ve spent your days waiting for a new operating system to install on machine after machine, hundreds of times, we feel your pain – we have some customers with imaging processes that takes up to four hours for devices with encryption. The thought of doing it again for Windows 10 might in itself be enough to pique your interest in alternatives. Managed service options are an obvious consideration, and in some scenarios are an excellent choice. But for time saving convenience and cost management, DaaS is hard to beat, because you don’t have to lift a finger.
Take a look at the devices in your workplace. Chances are, there are several types, ranging from desktops to laptops, with a few tablets thrown in. For every type, there may be variations in update process – as you’ll likely know only too well from the last round of updates. And even though tools now are way better than a few years ago, you also must work around user needs in a 24/7 environment.
The new IT enviroment
The world has changed profoundly for IT teams in the last few years too. In vastly disrupted markets, and facing previously unthought of competition, they are expected to be the saviours that innovate the way out of potential oblivion. The list of big brands that have disappeared makes sobering reading, and it is clear that businesses ready to capitalise on emerging technologies have the best chance of survival.
Thriving is not going to happen when qualified IT staff are spending their time waiting for operating systems to load on a few hundred machines (especially if you’re taking four hours per device!), or indeed on the mass of other device management tasks. And agility is hampered heavily when a change in plan leads to the usual purchasing delays, and by the paperwork in approving up-front capital expenditure.
Faster procurement processes
Part of the beauty of DaaS is its immediacy; when a business opportunity presents, a new team can be kitted out with the right devices within a few days. Contrast that with typical processes. HR fills out a requisition, IT decides on a suitable machine and approves it, the requisition is sent to purchasing, who find the best deal they can. Some time later – and it often takes weeks – a machine arrives, and then the IT team installs and configures any required software.
For users, equipment delays are a cause of considerable frustration. But if that raises temperatures, it is nothing to the irritation of replacing or repairing faulty machines. To say that the right tools for the right people increase productivity sounds simple, but manual processes make it anything but. As IT departments transition into business enablement models, offloading administrative processes around procurement can make a lot of sense.
DaaS advantages for organisations
Centrally tracking device financials, utilisation, location and automating staff on-boarding are some of the key advantages that businesses should seek from a DaaS solution. Controlling information security and reducing vulnerabilities is an aspect that our DaaS customers also find very helpful, with entire fleets of devices monitored, secured and policy-compliant at all times. Demonstrating a strong security stature in all areas is becoming more critical with new compliance requirements for Australian businesses, and DaaS lightens the load.
Free DaaS Readiness Assessment
Assessing the potential outcome of moving to a DaaS model is well worth doing before the challenge of upgrading to Windows 10. Our free device management assessment, driven by ISO27001, will identify any predicted savings, comparing all aspects of device ownership from procurement to end-of-life.
Want to Learn More?
Time to learn more, or register for a free DaaS readiness assessment? Contact the CSA team today to start the conversations .
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About the Authors
Jared is Portfolio Manager for Managed Services at CSA. Jared has over 23 years experience in the IT industry, having built and managed multiple businesses in this time. His objective is to help customers with their challenge of balancing the time and cost of running technology against their strategic IT objectives. Jared’s governance, risk and compliance expertise positions him as a trusted advisor that can advise customers on what can and can’t be delivered as-a-service by a technology partner.Jared Staniland
Darren is Portfolio Manager for Mobility and Collaboration at CSA. Darren has over 20 years’ experience delivering Windows desktop and device solutions across dozens of industries. Darren has built a wealth of experience as a solution architect for a raft of mobility and collaboration technologies and platforms, and loves nothing more than assisting customers from strategy through to execution.Darren Young