Start with Mobility to Drive Cloud Transformation

Darren Young and Jared Staniland look at the mobility use case as a cloud enabler for organisations ranging from SMB through to Enterprise.

A Microsoft video on our website announces that work is ‘no longer a place to go but a thing to do.’ It is right. Businesses have largely gone past the stage of questioning if mobility will enhance productivity and user satisfaction. It is accepted that the right mobile strategy boosts organisational outcomes in many ways. But what does the right mobile strategy look like, and how do you drive the greatest adoption?

 

Mobility and User Productivity

A CITO study^ showed that 65% of those organisations most satisfied with their workforce mobility developed custom apps internally, along with offering a broad range of familiar favourites such as Microsoft Office 365. Users adopt apps that are created with specific relevance to their roles in the business.

IT departments can help to grab the greatest productivity gains by studying the intricate processes that users follow, then designing apps that make life easier. We’ve seen businesses that save enormous time and energy in all kinds of tasks. Processing orders, creating products, and responding to customer enquiries are among the many gains – and sometimes the biggest results have been from quite small adjustments. It also helps if your BAs can design Apps without needing coding skills, but more on the ServiceNow platform later.

A Digital Transformation

In our business and personal lives, our world is changing profoundly. We track our health, monitor security, study online and collaborate with teams locally or worldwide. As organisations, we can not only support this, we can also gain tremendous insights and make more meaningful connections.

IT professionals are inevitably the best positioned to identify opportunities. They know the business and its processes inside-out, and they understand more readily the potential of emerging technologies. Most IT professionals when asked can reel off a dozen or more ways they could make their organisation more efficient or help them to capitalise on new revenue streams. Formally or informally, most IT teams have a wish-list of incremental digitisation.

Intelligence Rich, Time Poor

IT professionals have the knowledge to make and improve apps, or use those already available in new ways – but they are also among the busiest people in the organisation. They’re keeping essential services running, keeping lights on, providing user support, and securing the whole lot. They want to make their workforce more mobile, but they can’t find time to do it.

This creates a digital gap that will only grow if it is not addressed. Organisations must enable a productive, mobile workforce, but they also have to keep doing the tasks that already have them stretched thin. The reality is that for mobile users to do their jobs at peak efficiency, something’s got to give in IT.

Easy IT Time Savers

It makes sense to look at what are the culprits that use up most skilled IT time. For most organisations we encounter, supporting the complete lifecycle of user devices is one of the heaviest drains on time.

Procuring devices is a largely manual process in most businesses, with IT having to create a shortlist, negotiate with vendors, get finance approvals, create orders, receive products, prepare them for users, send them to the right location, support users to get started. And that’s before the ongoing maintenance, updates and patches.

Modern Workplace-as-a-Service (MWaaS) is one of the time-savers we’ve seen customers use to great effect. Freed from all of that admin, and with a shift from Capex to Opex to ease budgeting, IT teams have been able to flex their innovation muscles.

Tackling the IT Wish Lists

One of the real joys of providing MWaaS has been seeing what is achieved from their wish lists – the projects that focus on making users more productive often emerge very quickly. Feedback is that the view of IT within organisations is changing as they create tangible progress.

The IT team is a powerful force for business survival and progress. It is the apps that keep sales people on the road, that give customers faster response times and allow marketing to understand customer trends. The adjustments that save on warehouse or production costs. This is what IT professionals do best.

Gearing IT to Innovate into the Future

Everything previously mentioned speaks to the ‘running’ of IT – otherwise referred to as Mode 1 in the often talked about bi-modal IT model. But what if you could address this challenge, while at the same time providing a platform to drive the innovation of Mode 2?

Our MWaaS solution is underpinned by the leading global service automation platform in ServiceNow – recently being listed as #1 in the World’s Most Innovative Companies by Forbes. MWaaS is an ideal starting point for cloud transformation, no matter what the size of your organisation. As a cloud-based managed service, it can provide entry level access to ServiceNow and enterprise grade automation, where it would otherwise be out of reach for some smaller organisations.

Don’t take our word for it

Hear from integratedliving, one of our customers who has made it real and is already seeing the benefits

 

Ask us how we can help you drive Cloud Transformation

Every organisation is different, however we see many common use cases across mobility, security and enabling bi-modal IT. Contact us to talk about your unique environment and challenges for an obligation free discussion.

 

Further Reading

 

^ CITO Mobility Report

About the Authors

Darren is Portfolio Manager for Mobility and Collaboration at CSA. Darren has over 20 years’ experience delivering Windows desktop and device solutions across dozens of industries. Darren has built a wealth of experience as a solution architect for a raft of mobility and collaboration technologies and platforms, and loves nothing more than assisting customers from strategy through to execution.

Darren Young

Portfolio Manager, Mobility & Collaboration, CSA

Jared is Portfolio Manager for Managed Services at CSA. Jared has over 23 years experience in the IT industry, having built and managed multiple businesses in this time. His objective is to help customers with their challenge of balancing the time and cost of running technology against their strategic IT objectives. Jared’s governance, risk and compliance expertise positions him as a trusted advisor that can advise customers on what can and can’t be delivered as-a-service by a technology partner.

Jared Staniland

Portfolio Manager, Managed Services, CSA