Highlights from NowForum

October 2018 saw 1,900+ people attend the the annual ServiceNow ANZ NowForum in Sydney. CSA was a Gold sponsor and exhibitor and also sponsored the Higher Education SIG Lunch and Customer Showcase Panel.

CSA returned as Gold sponsors of NowForum in 2018, spending the day in discussions and demonstrations with hundreds of attendees from across Australia and New Zealand. Along with the keynotes and customer success stories, the event conference streams were geared towards the four major streams of IT, Security, Customer Service and HR.

A common discussion topic with attendees was how to increase adoption of ServiceNow across their organisations. This is consistent with many of the conversations and engagements we are having with our customers – how Shared Service functions such as HR, Marketing, Customer Service and Facilities can benefit from ServiceNow driving automation, innovation and efficiencies.

The results we achieve with our customers are proof that we are a safe pair of hands for architecting, implementing, optimising and operating digital services. Our expertise is deep within higher education, government and not-for-profit sectors plus we also partner with a wide range of commercial entities.

Partner of Choice for Digital Services in Higher Education

This year we also sponsored the Higher Education lunch that ran over the main break of NowForum. This was an invitation-only event that attracted 80+ attendees from Universities and Higher Education institutions across the country.

With CSA partnering with over 25% of Australian Universities, the lunch was a great opportunity to support the sector, and talk about improving ServiceNow environments and how to extend adoption of the platform within organisations.

The Customer Showcase Panel was hosted and facilitated by Greig Rabinowitz and Liz Fassone from ServiceNow, and featured leaders such as Anthony Molinia form University of Newcastle, Ray Yee from University of Melbourne and Angela Forrester from Australian Catholic University, all of which all executing against the client-centric digital transformation strategies. Discussions were focused around:

  • Reasons why each institution is undertaking digital transformation
  • How they prepared for the disruption and rollout, including the importance of addressing change management
  • Some of their key challenges and how they overcame them
  • How they engaged a partner and/or built internal capability to build the vision and execute against it
  • How they manage, prioritise and govern ongoing demand
  • How they define their roadmap for continual improvement and rollout, including strategic initiatives and operating their platforms day-to-day

With many strategic initiatives being touched on during the session, it was clear that while there were common themes amongst Higher Education institutions, each organisation must define their own vision and strategy for the delivery of their digital services. Key to achieving this is the adoption of a strategic partnering model to make the transformation real.

Contact the ServiceNow Digital Partner of Choice using the form below and start a conversation with us.


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Until next year…