Highlights from Now at Work 2019

November 2019 saw over 2,000 people attend the annual ServiceNow Now at Work ANZ event in Sydney, where CSA also sponsored the Higher Education SIG lunch.  

The CSA team spent the day in discussions and demonstrations with hundreds of attendees from across Australia, New Zealand and further afield. Conversations centred around best practice for delivering modern digital workflows, transform the employee and customer experience, and unlocking productivity across the Now platform.

CSA Team: Now at Work

Higher Education SIG Lunch and Customer Showcase Panel

This was an invitation-only breakout event that attracted 100+ attendees from Universities and Higher Education institutions from across the country. As a partner to roughly one-third of all Australia’s universities, CSA’s sponsorship of the lunch was a great opportunity to support the sector and share insights into how to drive adoption of ServiceNow within Higher Education.

The Customer Showcase Panel was hosted and facilitated by Greig Rabinowitz and Matthew Boettcher and this year featured Lesley Parker from Flinders University, Barry Mahoney from University of Sunshine Coast and Blanca Cooke from Catholic Education Network. The panel discussion covered the following topics:

  • Business drivers around why each organisation is driving their respective transformation
  • Why they landed on ServiceNow as their platform of choice
  • How to find the right partner and balancing against internal capability
  • How key project and change management challenges were addressed
  • The importance of CMDB in driving core activities and continual improvement

As a ServiceNow partner to nearly one-third of Australian universities, we understand the importance of every institution having their own vision and strategy for the delivery of digital services. Key to success is having a strategic partnership model with organisations that can make your transformation real. Ask us about our obsession with customer success and how our team of experts can #GetStuffDone where others can’t.

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