ServiceNow Release No-Cost Emergency Response Apps for COVID-19

In mid-March 2020 ServiceNow announced a customer case plan to support its public and private sector customers in managing the COVID‑19 pandemic.

ServiceNow and their partner community are concentrating on providing support to customers as they focus on maintaining business operations during the current situation. This includes a commitment to maintaining virtually 100% uptime for ServiceNow instances; and launching a Now Community forum where customers and partners can interact with other customers, as well as an Apps Suggestions portal, where customers and partners can provide their ideas for COVID‑19 related apps or features.

ServiceNow have rapidly developed an Emergency Response app for Government Agencies, as well as three, free of charge community apps to benefit all customers:

Emergency Outreach

During a crisis, this workflow leverages the Now Platform to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe and where they are located. Employers can also leverage the ServiceNow Now Mobile App to send push notifications to employees via mobile to get response.

Emergency Self Report

This workflow helps an employee notify their employer that they are self‑quarantined and when the employee will return to work, and provides workflow support for the employer.

Emergency Exposure Management

When a company becomes aware that its employee is diagnosed with an illness, this workflow helps the employer identify other people who might have been exposed based on the employee’s meetings history and job location.

CSA is already live with these apps

Deployment is quick and easy – we’ve already using these for our own staff – and we’re helping a number of customers go-live too. It’s only a matter of hours and days, not weeks and months. And we can help support you to go-live while being 100% remote. Complete the form below to start a conversation with our team. And the next section is important too..!

Not a current ServiceNow customer?

ServiceNow are offering these COVID-19 apps and resources to all organizations to help accelerate their crisis response. ServiceNow is committed to helping all businesses navigate the impact of COVID-19. ServiceNow is providing free demo instances through 30 September 30 2020 to help during these challenging times. Click here and complete this form to gain access. If you want to continue to use these applications beyond that date, you are welcome to extend your use for a nominal annual hosting fee.

Want to find out more? Get in touch below