ARTC Celebrates ServiceNow ITBM Go-Live with CSA

Australian Rail Track Corporation (ARTC) has gone live with ITSM phase two, CMDB and IT Business Management with ServiceNow.

This was a significant milestone to celebrate, given the successful collaboration across multiple states (NSW, SA and QLD) and two partners, not to mention to challenges of the COVID-19 climate. The go-live celebration was celebrated in sync across three locations, each with a cake that depicted the respective geographies. When put together, the three cakes formed a map of Australia with ARTC’s rail network overlaid across it. The perfect metaphor for the client, vendor and implementation partners collaborating for a successful outcome.

CSA delivered PPM through IT Business Management. Deploying Demand Management, Resource Management and Project Management and defined two portfolios in the process. This allows ARTC to better control their $5 Billlion of assets and more than 8,500kms of rail across the country, a critical component in keeping Australia’s national supply chain moving.

Celebrating across three locations

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