Modern Workplace-as-a-Service Introduction

Today, IT faces competing responsibilities. In many cases, IT continues to fulfil the same functions it has always done: supporting the business by developing the major applications it needs to operate. Some of these applications can take years to develop and present a significant maintenance challenge throughout their lifecycle. Many IT teams also support the fleet of devices used by employees.

Additionally, IT is now tasked with helping transform the business through customer-focused digital innovation. Faced with intense pressure from competitors, businesses now look to IT to drive transformation while simultaneously fulfilling its traditional functions.

With this in mind, the challenge IT faces is how to free up bandwidth and resources to take a leading role in transforming the business. Moreover, with the modern business now being very much decentralised, IT must consider the logistics of providing support and maintenance in a secure and coordinated manner across multiple locations and devices. For the purposes of this article, let’s look at the device management problem.

Device Management

Think of devices in the context of digital transformation. The modern business is focused on protecting itself against attack by both traditional and new competitors, who are themselves using new strategies and technologies to grow their own businesses.

Digital transformation depends on a highly skilled workforce using powerful tools and devices to perform rapid applications development that will help grow the business. Agility is a critical attribute of a transformed business.

In the context of a business transforming into a highly competitive, agile competitive machine, people have a critical role to play. Today’s employee might begin their workday at home using a smartphone, transition to a company-owned laptop later in the day, and finish the day using their own laptop.

As such, a business is faced with supporting the device lifecycle of hundreds if not thousands of devices – desktops, laptops, smartphones, tablets, large high-resolution monitors and more.

Given that the effective lifespan of a laptop is three years or less, and smartphones and tablets probably less than two years, IT can expect a lot of administrative and technical overhead involved in managing this modern fleet of devices. Then there’s the issue of security.

Security in the Decentralised Working World

With many more employees working remotely and managing devices independently, IT teams must now brace themselves for the challenges of managing decentralised security.

A recent report by HP revealed 78% of the IT leaders surveyed believe more remote work means more security vulnerability and risk across the organisation1. And as threats become increasingly sophisticated, the move to decentralised work has created an urgent impetus for IT teams to review and improve their security and device management strategies, or else face the serious consequences of a breach.

Dealing with a fleet of many hundreds of devices can easily swamp the best skilled IT team – let alone managing these devices across a decentralised workforce. However, secure device management is essential for maintaining integrity in today’s landscape.

So, what’s the solution?

Modern Workplace-as-a-Service (MWaaS) is an end-to-end management service from CSA that outsources device management, software licensing and user support.

Contracting with a managed service provider to outsource device management and support tasks frees up IT staff to shore up their defences and more effectively manage the needs of a remote workforce. CSA’s Modern Workplace-as-a-Service (MWaaS) covers these tasks and is backed by ISO 27001-certified security protocols to prevent data breaches.

MWaaS provides an ideally flexible solution with a single per-user, per-month OpEx bill. MWaaS is a complete lifecycle service covering requests, approvals, procurement, deployment, support, refreshes and disposal – as well as financing.

In addition, MWaaS also can help you implement and manage virtual collaboration technologies such as Microsoft Teams. In today’s digital economy, including enablement technologies in your managed service isn’t just a good idea – it’s vital to survival.

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