Kordia commits to Enterprise Service Management and wins
CSA’s Stephen Bosworth and Kordia’s Business Improvement Manager, Ben Jackson presenting at the annual Service Management Conference in August 2017 CSA and Kordia are jointly presenting a case study at the 2017 annual itSMF Service Management Conference. It is a story...
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The Future of Field Service Management – Interview with Brett Woods
As part of the MobileReach Field Service Expert Series, Brett Woods, Chief Technology Officer at CSA, was interviewed for his views on the market and what the future holds for Field Service Management. How are field service organisations using technologies to create a...
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Petya/NotPetya attack hits Australia – Recommended mitigations
Matthew Flanagan and Leon Slattery recommend mitigations to the Petya/NotPetya ransomware attack A new ransomware campaign was launched overnight that has been dubbed “Petya”. The initial vector for infection appears to be via a malicious document attached to a...
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Help CSA raise funds for Camp Quality
1,000 Ks for Kids charity ride
This year marks the fifth year that CSA has sponsored the red team’s jersey for the Camp Quality 1,000 Ks 4 Kids Newcastle ride. September 2017 will see the 10-day charity ride occur over 1,000 kilometers between Benalla to Warners Bay. The cycling challenge is...
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Modernising IT Service Management in Local Government
Michael Woods and Kathy Thorsby present at the NSW Local Government ICT Professionals quarterly in Thredbo Late May 2017 saw the combination of Service Management and Local Government in Thredbo for the NSW Local Government ICT Professionals quarterly meeting. CSA...
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CSA Achieves Bronze Services Partner from ServiceNow
May 2017: We are proud to announce that we have achieved the ServiceNow Bronze Services Partner designation. The achievement recognises our investment in required training and certification programs to provide high-quality ServiceNow implementations. This includes...
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Making sense of the WannaCry Ransomware attack
Matthew Flanagan and Leon Slattery makes sense of the WannaCry Ransomware attack – asking what it means for you In mid-May 2017 we saw a global instance of a Cryptolocker-style ransomware attack, known generally as WannaCry. The CSA Security team has been assessing...
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You’ve got less than 12 months to prepare for mandatory data breach notifications
Leon Slattery and James Vidler look at the recent legislation – and you will be surprised at what you need to get done by February next year! Many people tend to automatically connect data breaches with being hacked. And that includes many in the IT industry. The time...
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CSA Achieves ISO 27001 Certification for Information Security
Thursday 6th April 2017: Today we are excited to announce that we have achieved ISO/IEC 27001 certification, the international standard for Information Security Management Systems (ISMS). All of our employees have been committed to meeting the extensive criteria...
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