University of Newcastle celebrates another ServiceNow Go-Live
Congratulations to The University of Newcastle on the go-live of several ServiceNow modules - Ideation, Project Portfolio Management, Strategy Planning and Performance, Research Performance and Marketing. Following on from the go-live of their Shared Services Portal...
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University of Newcastle and CSA partner to drive transformation and innovation
The University of Newcastle and CSA are excited to announce their strategic partnership to drive technology-led innovation across the university, and at the same time build regional IT capability. IT Services at the University of Newcastle has a strategy that is...
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CSA Sponsors Local Government IT Conference
It's that time of year where we make the annual pilgrimage to the premier Local Government IT conference in Coffs Harbour. This year we continue our support of the 20+ years of the Local Government IT. The event provides a forum for Local Government managers and...
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CSA and Microsoft Present at IT Aged Care Conference
CSA and Microsoft present Cloud Transformation Driving the Modern Workplace to the 250+ attendees at the annual ITAC Conference Late November 2018 sees the IT Aged Care (ITAC) conference visit the Adelaide Convention Centre for the annual event that attracts 250+...
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Highlights from DevOpsDays
Late October 2018 saw 200+ attendees descend on Newcastle for the first annual Australian DevOpsDays conference held in a regional centre. We were extremely proud to see the local tech community both attract and run such a large and successful event in Newcastle. As...
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Highlights from NowForum
October 2018 saw 1,900+ people attend the the annual ServiceNow ANZ NowForum in Sydney. CSA was a Gold sponsor and exhibitor and also sponsored the Higher Education SIG Lunch and Customer Showcase Panel. CSA returned as Gold sponsors of NowForum in 2018, spending the...
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CSA Gold Sponsors of DevOpsDays
We are excited to be a Gold sponsor of the annual 2018 Australian DevOpsDays event in Newcastle. This is the first year that the conference will be held in a regional centre. Devopsdays is a community-organised, not-for-profit conference series for DevOps...
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CSA Gold Sponsors of ServiceNow NowForum 2018
This year we return as a Gold sponsor and exhibitor at the annual ServiceNow ANZ NowForum, held at the Sydney International Convention Centre on 10 October 2018 In mid-2018 ServiceNow was announced as the world’s most innovative company, topping the annual list of...
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CSA sponsors Camp Quality charity ride to raise funds for kids
It is now the sixth year that CSA has sponsored such an important charity event, the Camp Quality 1,000 Ks 4 Kids Newcastle ride. Early September will see the 10-day charity ride occur over 1,000 kilometers between Maleny in QLD to Warners Bay in NSW. Camp...
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Customising Windows 10 Start Menu.
Part 2: What to do Post-Deployment
In part 1 of this series, James Kindon showed how to deploy a custom Start Menu Layout to your Windows 10 environment. This follow-up piece looks at options and processes for changing these layouts after initial deployment. There are a number of scenarios where you...
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CSA becomes a HPE Platinum Partner
CSA has recently achieved HPE Platinum Partner status. This exclusive accolade recognises CSA’s commitment to delivering high quality HPE solutions to customers. “HPE Platinum Partner status is a significant achievement for CSA,” said Brett Woods, Chief Executive...
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Start with Mobility to Drive Cloud Transformation
Darren Young and Jared Staniland look at the mobility use case as a cloud enabler for organisations ranging from SMB through to Enterprise. A Microsoft video on our website announces that work is ‘no longer a place to go but a thing to do.’ It is right. Businesses...
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Improve User Experience and get better control by customising Windows 10 Start Menu
In a recent third-party blog, James Kindon published a detailed guide to customising Windows 10 start menus to deliver a greater user experience to your end users, while still maintaining control and flexibility. There are multiple user types that typically access...
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40% of S&P 500 Businesses to be Gone in 10 Years: How to Avoid Joining the Business Dinosaurs
Jared Staniland and Darren Young take a closer look at these predictions and asks the question of what it means for Australian private and public sectors. It is an alarming statistic. Innosight estimates that four out of every ten S&P businesses will no longer...
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Kick start your career with CSA
Have you begun career planning and investigated IT organisations offering opportunities for work related experience? We are a dynamic and fun team – and might be what you are looking for! A little about us We get out of bed each day with the purpose of helping our...
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Let’s be pragmatic in responding to Notifiable Data Breach laws. Hint: doing nothing is not an option!
You would have to have been living under a rock to have missed all of the talk about the new laws that came into effect in February 2018. Jared Staniland and Leon Slattery provide a list of proactive options you should consider. In early 2017, the noise around...
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The Definitive Guide to Patch and Release Management
Ryan Green and Matthew Flanagan round up their three-part series with a comprehensive overview of patch and release management, outlining deployment considerations and recommending patch schedules. Patch management and release management are essential activities in IT...
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Best Practice and Automation for Security Vulnerability Management
In the second of a three-part series, Matthew Flanagan and Ryan Green take a closer look how you can be proactive to the increasing frequency of security vulnerabilities; warning of the risks associated with inaction, now that Australian mandatory data breach laws are...
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CSA Sponsors ServiceNow Future of Work Tour 2018
February 2018 sees us sponsor the ServiceNow Start Now Roadshow: The Future of Work Tour 2018. The ServiceNow Future of Work Tour will help you start empowering employees to do their best work now. See how the world’s leading enterprises leverage machine learning and...
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Dealing with the Fallout from Meltdown & Spectre
In the first of a three-part series, Ryan Green and Matthew Flanagan provide practical advice on how to deal with the discovery of a major security vulnerability that puts your environment at risk The exposing of critical security vulnerabilities, like the recent...
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Meltdown and Spectre: everything you need to know
Matthew Flanagan tells you everything you need to know about Meltdown and Spectre attacks - and everyone needs to pay attention! What is Meltdown and Spectre? The Meltdown and Spectre attacks exploit a feature in modern CPU’s called speculative execution to retrieve...
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What to expect from DaaS and new Windows 10 machines – a welcome gift?
As often happens, the launch of a new operating system is accompanied by a raft of fresh machines designed to make the most of it. This time around, it isn’t just about processing speed or storage. There are some meaningful advantages in terms of device security,...
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Are you still running XenApp 6.5 as your Application & Desktop delivery platform?
James Kindon looks at the impending end of life of XenApp 6.5, advises that it’s time to seriously be looking at moving to the supported FMA Architecture. Over the last few years there has been hesitation for many customers to move to the 7.x FMA based Architecture....
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Device Management: Will Windows 10 Updates Prompt a DaaS Revolution?
If anyone spent years studying IT just to install updated operating systems, we’re yet to meet them. It is one of those necessary evils – the results are inevitably worthwhile, but the hours, days, even weeks of planning and administration are hardly what excites any...
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CSA Sponsors 20th Annual Local Government IT Conference 2017
We continue our longstanding sponsorship of the annual Local Government IT conference, this year being the 20th anniversary of the Coffs Harbour event. The conference runs over three days in November-December 2017, providing a forum for Local Government managers and...
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Tackling the Straw that Breaks the IT Manager’s Back
Every IT manager has had those moments, and usually plenty of them. You’re in the midst of resolving a problem, or absorbed in a business-critical project, and you have to break away to deal with a delayed device delivery. You’re just about to leave for a rare lunch...
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CSA supports crowdfunding for
Surfest Women’s Pro 2018
Last week we attended the launch event and announcement of the naming rights sponsor for the 2018 Women’s Pro. Every year we are excited to be a part of the crowdfunding for the Surfest Women’s Pro. This is the third year of a fantastic initiative that sees 85 local...
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Highlights from NowForum Sydney 2017
Late October 2017 saw 1,600+ attendees from across Australia and New Zealand descend on Sydney for NowForum. CSA was a Gold sponsor and exhibitor, sharing hundreds of conversations and ideas on the day. The day was jam packed with key notes, case studies and four...
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Evaluating Time: A Strategic Step for IT Management
It is widely considered that human resources are the most valuable assets of any organisation. It can be hard to put an exact worth, though doubtless some people try. Sure, there’s the direct salary and overheads, but your team does so much more. The IT team knows the...
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CSA Sponsors MAV ‘New Way of Working’ Forum for VIC Local Government
CSA sponsors MAV 'New Way of Working' Forum, presents on delivering Digital Services within Local Government in Victoria. We are excited to announce our sponsorship of the Municipal Association of Victoria (MAV) 'The New Way of Working' forum to be held on 31 October...
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CSA assists Long Service Corporation in GovDC migration
Congratulations to Long Service Corporation (LSC) on completing its journey to GovDC. After starting the journey to GovDC in 2016, LSC reached its destination in late September 2017. We are proud to have assisted LSC along the way, helping to deliver a number of...
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Three new Citrix offerings that
will change the way you work
James Kindon and Simon Gadsby explore how to make the latest Citrix offerings real within your organisation. You probably don’t even realise the value that is on offer. If you haven't been staying abreast of the exciting movements in the Citrix space over the last 12...
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Introducing the new-look CSA
Enabling your journey to cloud and digital During the past 31 years we’ve seen numerous technology changes, but nothing as all-encompassing as the disruption that cloud and digital are having on all organisations, across all industries. That’s why we’re refocussing...
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CSA is now a Telstra TPSA Partner
CSA is pleased to announce at Vantage17 that we are now a Telstra Professional Services (TPSA) partner This development builds on the Telstra and CSA partnership and allows CSA to deliver professional services on behalf of Telstra. “The strengthening of the...
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CSA Gold Sponsors of ServiceNow NowForum 2017
We are excited to be a Gold sponsor and exhibitor at the annual ServiceNow ANZ NowForum, held at the Sydney International Convention Centre on 25 October 2017 ServiceNow is a SaaS platform used by over 30% of the Forbes Global 2000 that is changing the way that people...
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CSA Recognised by Palo Alto Networks as a NextWave Platinum Partner
September 2017: We are proud to announced that we have become a Palo Alto Networks® NextWave Platinum Channel Partner. CSA joins a select group of channel partners who have met the Platinum Partner performance, capabilities and business requirements of the Palo Alto...
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Kordia commits to Enterprise Service Management and wins
CSA’s Stephen Bosworth and Kordia’s Business Improvement Manager, Ben Jackson presenting at the annual Service Management Conference in August 2017 CSA and Kordia are jointly presenting a case study at the 2017 annual itSMF Service Management Conference. It is a story...
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The Future of Field Service Management – Interview with Brett Woods
As part of the MobileReach Field Service Expert Series, Brett Woods, Chief Technology Officer at CSA, was interviewed for his views on the market and what the future holds for Field Service Management. How are field service organisations using technologies to create a...
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Petya/NotPetya attack hits Australia – Recommended mitigations
Matthew Flanagan and Leon Slattery recommend mitigations to the Petya/NotPetya ransomware attack A new ransomware campaign was launched overnight that has been dubbed “Petya”. The initial vector for infection appears to be via a malicious document attached to a...
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Help CSA raise funds for Camp Quality 1,000 Ks for Kids charity ride
This year marks the fifth year that CSA has sponsored the red team's jersey for the Camp Quality 1,000 Ks 4 Kids Newcastle ride. September 2017 will see the 10-day charity ride occur over 1,000 kilometers between Benalla to Warners Bay. The cycling challenge is full...
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Modernising IT Service Management in Local Government
Michael Woods and Kathy Thorsby present at the NSW Local Government ICT Professionals quarterly in Thredbo Late May 2017 saw the combination of Service Management and Local Government in Thredbo for the NSW Local Government ICT Professionals quarterly meeting. CSA...
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CSA Achieves Bronze Services Partner from ServiceNow
May 2017: We are proud to announce that we have achieved the ServiceNow Bronze Services Partner designation. The achievement recognises our investment in required training and certification programs to provide high-quality ServiceNow implementations. This includes...
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Making sense of the WannaCry Ransomware attack
Matthew Flanagan and Leon Slattery makes sense of the WannaCry Ransomware attack – asking what it means for you In mid-May 2017 we saw a global instance of a Cryptolocker-style ransomware attack, known generally as WannaCry. The CSA Security team has been assessing...
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You have until February 2018 to prepare for mandatory data breach notifications
Leon Slattery looks at the recent legislation – and you will be surprised at what you need to get done by February next year! Many people tend to automatically connect data breaches with being hacked. And that includes many in the IT industry. The time has come for a...
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CSA Achieves ISO 27001 Certification for Information Security
Adds to existing ISO9001 Certification for Quality Management Thursday 6th April 2017: Today we are excited to announce that we have achieved ISO/IEC 27001 certification, the international standard for Information Security Management Systems (ISMS). All of...
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