Senior Business Analyst

Full Time
Newcastle
Posted 5 days ago

CSA is currently seeking a Senior Business Analyst to join our Information Systems team to support the ongoing development and deployment of our Salesforce and FinancialForce ERP/CRM platform. The successful candidate will be involved in performing a full range of business analysis tasks relating to implementation, development, business process optimisation and end user adoption.

This is a challenging role for a motivated and enthusiastic high performer who wishes to develop their career and contribute to CSA’s ongoing success.

Key Responsibilities

  • Effectively communicate and conduct workshops with business stakeholders / subject matter experts to confirm business processes that meet requirements and manage expectations
  • Develop future state business processes, identify business change impact and undertake business change activities
  • Participate in scoping, application design, architecting and workshops that translate functional interests of the business through software driven solutions
  • Identify and document functional gaps, integration and customisation requirements
  • Participate in the development and deployment of new functionality
  • Provide support and comprehensive testing scenarios for system testing and business verification test plans
  • Prepare quality documentation in line with user training material, process / procedural documents and design elements

Skills and Experience

  • Minimum 3 years’ experience as a Business Analyst in roles including business system implementation and business process change
  • Proven business analysis and organisational change management skills and significant experience supporting business process change.
  • Strong communication skills (both written and verbal), negotiation, collaboration and problem solving skills and stakeholder engagement skills
  • Exceptional problem solving skills / adaptability, customer service skills, and ability to deliver to deadlines
  • Experience across cloud technologies such as Salesforce, FinancialForce would be highly advantageous
  • Experience working with applications that support functional business elements such as; Supply Chain Management (SCM), Professional Services Automation (PSA), Customer Relationship Management (CRM), Contract Management, and Finance would also be advantageous
  • Good process modelling skills and experience with data flow and data modelling tools.

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