Senior Solution Consultant (ServiceNow)

Full Time
Brisbane, Sydney
Posted 2 months ago

CSA is currently seeking a Senior Solution Consultant to join our team to deliver ServiceNow based solutions and services for customer facing projects. As the Senior Solution Consultant, you will take ownership across the full lifecycle of a project including business and customer requirements, workshop facilitation, through to the successful delivery of each piece of work.

The successful candidate will be a key member of the CSA ServiceNow implementation team, and possess the following knowledge, skills and experience:

  • Minimum of 5 year’s commercial experience in a software discipline;
  • Relevant tertiary degree, and/or recognised industry qualifications and experience;
  • Demonstrate commercial awareness and high business acumen to deliver quality outcomes for both CSA and our customers;
  • Excellent stakeholder engagement skills in building and maintaining relationships, both within CSA, ServiceNow as the vendor and our customer base;
  • Proven consulting skills including analysis, design, project management and organisational change management skills in supporting business process change;
  • Ability to conduct workshops, product demonstrations and stakeholder interviews with confidence;
  • Good process modelling skills, at least to the level of multi-level swim-lane process models;
  • Demonstrate that you are able to consult with a customer on best practice, recommend approaches and outcomes to ensure that the solution delivered is fit for purpose;
  • Demonstrated experience in project delivery of solutions;
  • Be a lateral thinker who is analytical and able to quickly develop an understanding of business processes and demonstrate exceptional problem solving skills;
  • Ability to manage competing priorities in a complex environment and devise creative technical solutions;
  • Demonstrate a high level of attention to detail with pride in the accuracy and presentation of information;
  • Strong communication skills (both written and verbal), negotiation and collaboration;
  • Demonstrated ability to work independently as well as working as part of a large team;
  • Demonstrated ability to direct the work of other consultants working on a project;
  • Excellent customer service skills, ability to deliver to deadlines and adapt to changing priorities;
  • Ability to manage sensitive information and maintain a high degree of confidentiality;
  • Demonstrated experience in Agile project techniques;
  • Experience with web based technologies (HTML, JavaScript, Web Services, XML, working with API’s, Databases, Security and System Integrations); and
  • Commitment to the principles and practices of Equal Employment Opportunity and Work Health & Safety


Preferred / Highly Desirable

  • ServiceNow experience and certifications
  • Knowledge of service management frameworks (e.g. ITIL or SIAM)
  • Technical skills in web based technologies (HTML, CSS, javascript, XML)
  • Experience working in a structured environment with an understanding of the principles of project management methodologies such as AGILE (Scrum) and WaterFall (Prince/PMBOK)
  • Experience with data flow and data modelling tools


What’s On Offer

An opportunity to join a dynamic company that is dedicated to helping clients improve the world in which we live. An excellent remuneration package to match your skills and experience, coupled with CSA’s commitment to your ongoing personal development.

Do you have what it takes? To explore this opportunity to work with an excellent team in a supportive and flexible environment, please send a cover letter and resume via the form below or email employment@csa.com.au

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