Teams Voice Consultant | Unified Comms

Full Time
Melbourne
Posted 1 month ago

CSA is looking for a Consultant to join our Modern Workplace practice. The successful Consultant will engage with clients to capture requirements and make recommendations as well as design and implement solutions in a Unified Comms/Teams Voice Technology area.

Solution Offerings

The ideal applicant will be prepared to consult on, design and implement one or more solutions in the following technology areas:

  • Unified Comms
  • Collaboration

Vendor Experience

Experience with the following vendor technologies:

  • Microsoft Teams
  • Cisco IP Telephony

Technical Experience

A detailed working knowledge of the following technology space is preferred with consideration for similar transferable experience:

  • Telephony solution consuting, design and implementation
  • Network assessment and analysis, troubleshooting networking issues
  • Troubleshooting of call routing, dialling plans, telephony protocols, call centre solutions, etc.

Ideal candidate will have:

The ideal applicant will have a minimum of 5 years industry experience working with clients across various industry verticals and will demonstrate:

  • A self-sufficient, driven work ethic and ability to independently learn new or emerging technologies
  • Proactive knowledge sharing, mentoring and champion continual improvement across the consulting practice
  • Record of delivering pre and post sales consulting services to clients with exemplary attention to detail
  • Expert level solution designs (architecture, bill of materials, work statements, migration/risk/test plans)
  • Ability to lead, work in a team, deliver quality outcomes and align with best practice
  • Strong interest in reducing repetition and improving compliance through automation
  • Team player committed to delivering high quality outcomes aligned with industry and vendor best practice
  • Strong communication and networking skills stretching across peer, client and vendor landscapes

Desirable Qualifications

The ideal applicant will have completed tertiary education and, while not a pre-requisite will optimally carry one or more relevant vendor or industry certification.

  • Relevant vendor certifications e.g. Microsoft 365 Certified/MCSA/MCSE, Cisco CCNA/CCNP/CCDP/CCIE, etc

What is on offer:

  • Exceptional salary package – attractive base + super + other benefits will be on offer to attract the highest quality of candidates.
  • Professional, collaborative and innovative culture
  • Strong values – Honesty, respect, customer commitment, learning & excellence, sustainable and Balanced lifestyle

Do you have what it takes? To explore this opportunity to work with an excellent team in a supportive and flexible environment, please send a cover letter and resume via the form below or email employment@csa.com.au

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