Enterprise Service Management

Mature your service management approach to automate and improve service delivery across your whole organisation.

ServiceNow: A single platform of action for service delivery

Leverage the leading global service automation platform, ServiceNow, to automate and improve your service delivery. ServiceNow enables the deployment of an organisation-wide service model to standardise, scale and improve the speed of service delivery across your organisation and to your customers.

Connect with the ServiceNow partner that has one of the highest Customer Satisfaction scores in ANZ/APJ. We have expert capability across multiple ServiceNow products, with domain expertise in ITSM, Services Portal, HR, Field Services, ITOM and ITBM.

In addition, we also have industry specific expertise and offerings:

  • Context-Aware Field Services in Telecommunications
  • Shared Service in Universities
  • Public Service Delivery in Government

Contact us to start a conversation about consulting, implementation and ongoing support services around the ServiceNow platform.

Transforming Employee & Customer Experiences

Deep Industry Expertise

Where should I start?

Service Management Consulting Services

Our team of Service Management and ServiceNow experts can provide advice and project delivery support.

ServiceNow Admin Services

Talk to us about the ongoing operation and enhancement of your ServiceNow instance.

ServiceNow Implementation

Engage the region’s leading ServiceNow partner as the safe pair of hands to lead your implementation.

Enterprise Service Strategy

Develop a comprehensive strategy for the implementation, GRC and maintenance of service management across your organisation.

ServiceNow Proof-Of-Concept

Unsure of ServiceNow? Test the platform as a solution to your specific challenge or use case.

Recent Blog Posts

CSA wins Mid-Market Partner of the Year (Northern) at the 2021 HPE Partner awards

CSA, A Nexon Asia Pacific Company, is the 2021 HPE Northern Mid-Market Partner of the Year winner

A Hybrid Workplace Requires Modern Devices

Technology has never been so important for the workplace, especially as people continue to work remotely. It’s not just employers and governments in the driver’s seat, the expectations of employees have changed too. They want to be able to work from anywhere, at any time, with any device.

UC & Contact Centre

The world of work has changed forever. No longer is the office limited to a single location. The modern workplace is a network of collaboration connecting staff, contractors, suppliers and customers regardless of their location.

CSA and Nexon: Better Together

Joint-capability to drive cloud and digital outcomes for clients. Last month saw Nexon acquire CSA to strengthen its proposition to clients across cloud, network, cyber and digital transformation capabilities. We share the vision of becoming the leading Australian...

CSA Acquired by Nexon Asia-Pacific

  Nexon Completes Strategic Acquisition of CSA. Sydney, Australia, Wednesday 14 July 2021 – Nexon Asia Pacific (Nexon) today announces the acquisition of Computer Systems Australia Pty Ltd (CSA), a multi award-winning technology services company that provides...

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