Service Management

Mature your service management approach to automate and improve service delivery across your whole organisation.

A single platform of action for service delivery

Leverage the leading global service automation platform, ServiceNow, to automate and improve your service delivery. ServiceNow enables the deployment of an organisation-wide service model to standardise, scale and improve the speed of service delivery across your organisation and to your customers.

Connect with the ServiceNow partner that has one of the highest Customer Satisfaction scores in ANZ/APJ. We have expert capability across multiple ServiceNow products, with domain expertise in ITSM, Services Portal, HR, Field Services, ITOM and ITBM.

In addition, we also have industry specific expertise and offerings:

  • Context-Aware Field Services in Telecommunications
  • Shared Service in Universities
  • Public Service Delivery in Government

Contact us to start a conversation about consulting, implementation and ongoing support services around the ServiceNow platform.

Success stories

Where should I start?

Service Management Consulting Services

Our team of Service Management and ServiceNow experts can provide advice and project delivery support.

ServiceNow Admin Services

Talk to us about the ongoing operation and enhancement of your ServiceNow instance.

ServiceNow Implementation

Engage the region’s leading ServiceNow partner as the safe pair of hands to lead your implementation.

Enterprise Service Strategy

Develop a comprehensive strategy for the implementation, GRC and maintenance of service management across your organisation.

ServiceNow Proof-Of-Concept

Unsure of ServiceNow? Test the platform as a solution to your specific challenge or use case.

Recent Blog Posts

University of Newcastle goes live with ServiceNow for Financial Services

Congratulations to The University of Newcastle for their Financial Services go-live with ServiceNow. It was fantastic to see 50 people in the room from UON Finance and IT, ServiceNow and CSA to celebrate a successful collaboration between teams. Finance now has the...

CEnet Goes Live with ServiceNow

Congratulations to CEnet - Catholic Education Network on their ServiceNow Go-Live! The domain separation project illustrates the power of architecting a single solution and scaling it across multiple dioceses – and supports their business strategy of hosting all...

CSA Sponsors Now at Work 2019 and Higher Education SIG Lunch

This year we return as a sponsor of ServiceNow's Now at Work 2019 and Higher Education SIG lunch, held at the Sydney International Convention Centre on 14 November 2019 Now at Work, previously known as NowForum, is an annual ANZ event hosted and run by ServiceNow. It...

NSW Resources Regulator goes live with ServiceNow

Congratulations to NSW Resources Regulator on their ServiceNow Go-Live! After the successful implementation of ServiceNow, NSW Resources Regulator has delivered significant transformation across their organisation. Well done to everyone involved, the cake and coffee...

CSA presents Modern Workplace case study at HP Evolution

This year Melbourne hosted HP Evolution 2019, attracting 800+ attendees to demonstrate and discuss new technologies, market trends and the transformation of the workplace. CSA were the only channel partner to present during the event, providing a case study and deep...

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