Service Management

Mature your service management approach to automate and improve service delivery across your whole organisation.

A single platform of action for service delivery

Leverage the leading global service automation platform, ServiceNow, to automate and improve your service delivery. ServiceNow enables the deployment of an organisation-wide service model to standardise, scale and improve the speed of service delivery across your organisation and to your customers.

Connect with the ServiceNow partner that has one of the highest Customer Satisfaction scores in ANZ/APJ. We have expert capability across multiple ServiceNow products, with domain expertise in ITSM, Services Portal, HR, Field Services, ITOM and ITBM.

In addition, we also have industry specific expertise and offerings:

  • Context-Aware Field Services in Telecommunications
  • Shared Service in Universities
  • Public Service Delivery in Government

Contact us to start a conversation about consulting, implementation and ongoing support services around the ServiceNow platform.

Where should I start?

Service Management Consulting Services

Our team of Service Management and ServiceNow experts can provide advice and project delivery support.

ServiceNow Admin Services

Talk to us about the ongoing operation and enhancement of your ServiceNow instance.

ServiceNow Implementation

Engage the region’s leading ServiceNow partner as the safe pair of hands to lead your implementation.

Enterprise Service Strategy

Develop a comprehensive strategy for the implementation, GRC and maintenance of service management across your organisation.

ServiceNow Proof-Of-Concept

Unsure of ServiceNow? Test the platform as a solution to your specific challenge or use case.

Recent Blog Posts

CSA Sponsors MAV ‘New Way of Working’ Forum for VIC Local Government

CSA sponsors MAV 'New Way of Working' Forum, presents on delivering Digital Services within Local Government in Victoria. We are excited to announce our sponsorship of the Municipal Association of Victoria (MAV) 'The New Way of Working' forum to be held on 31 October...

Introducing the new-look CSA

Enabling your journey to cloud and digital During the past 31 years we’ve seen numerous technology changes, but nothing as all-encompassing as the disruption that cloud and digital are having on all organisations, across all industries. That’s why we’re refocussing...

CSA is now a Telstra TPSA Partner

CSA is pleased to announce at Vantage17 that we are now a Telstra Professional Services (TPSA) partner This development builds on the Telstra and CSA partnership and allows CSA to deliver professional services on behalf of Telstra. “The strengthening of the...

CSA Gold Sponsors of ServiceNow NowForum 2017

We are excited to be a Gold sponsor and exhibitor at the annual ServiceNow ANZ NowForum, held at the Sydney International Convention Centre on 25 October 2017 ServiceNow is a SaaS platform used by over 30% of the Forbes Global 2000 that is changing the way that people...

CSA Recognised by Palo Alto Networks as a NextWave Platinum Partner

September 2017: We are proud to announced that we have become a Palo Alto Networks® NextWave Platinum Channel Partner. CSA joins a select group of channel partners who have met the Platinum Partner performance, capabilities and business requirements of the Palo Alto...

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