Service Management

Mature your service management approach to automate and improve service delivery across your whole organisation.

A single platform of action for service delivery

Leverage the leading global service automation platform, ServiceNow, to automate and improve your service delivery. ServiceNow enables the deployment of an organisation-wide service model to standardise, scale and improve the speed of service delivery across your organisation and to your customers.

Connect with the ServiceNow partner that has one of the highest Customer Satisfaction scores in ANZ/APJ. We have expert capability across multiple ServiceNow products, with domain expertise in ITSM, Services Portal, HR, Field Services, ITOM and ITBM.

In addition, we also have industry specific expertise and offerings:

  • Context-Aware Field Services in Telecommunications
  • Shared Service in Universities
  • Public Service Delivery in Government

Contact us to start a conversation about consulting, implementation and ongoing support services around the ServiceNow platform.

Success stories

Where should I start?

Service Management Consulting Services

Our team of Service Management and ServiceNow experts can provide advice and project delivery support.

ServiceNow Admin Services

Talk to us about the ongoing operation and enhancement of your ServiceNow instance.

ServiceNow Implementation

Engage the region’s leading ServiceNow partner as the safe pair of hands to lead your implementation.

Enterprise Service Strategy

Develop a comprehensive strategy for the implementation, GRC and maintenance of service management across your organisation.

ServiceNow Proof-Of-Concept

Unsure of ServiceNow? Test the platform as a solution to your specific challenge or use case.

Recent Blog Posts

Start with Mobility to Drive Cloud Transformation

Darren Young and Jared Staniland look at the mobility use case as a cloud enabler for organisations ranging from SMB through to Enterprise. A Microsoft video on our website announces that work is ‘no longer a place to go but a thing to do.’ It is right. Businesses...

CSA Sponsors ServiceNow Future of Work Tour 2018

February 2018 sees us sponsor the ServiceNow Start Now Roadshow: The Future of Work Tour 2018. The ServiceNow Future of Work Tour will help you start empowering employees to do their best work now. See how the world’s leading enterprises leverage machine learning and...

CSA Sponsors 20th Annual Local Government IT Conference 2017

We continue our longstanding sponsorship of the annual Local Government IT conference, this year being the 20th anniversary of the Coffs Harbour event. The conference runs over three days in November-December 2017, providing a forum for Local Government managers and...

Highlights from NowForum Sydney 2017

Late October 2017 saw 1,600+ attendees from across Australia and New Zealand descend on Sydney for NowForum. CSA was a Gold sponsor and exhibitor, sharing hundreds of conversations and ideas on the day. The day was jam packed with key notes, case studies and four...

CSA Sponsors MAV ‘New Way of Working’ Forum for VIC Local Government

CSA sponsors MAV 'New Way of Working' Forum, presents on delivering Digital Services within Local Government in Victoria. We are excited to announce our sponsorship of the Municipal Association of Victoria (MAV) 'The New Way of Working' forum to be held on 31 October...

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