Service Management

Mature your service management approach to automate and improve service delivery across your whole organisation.

A single platform of action for service delivery

Leverage the leading global service automation platform, ServiceNow, to automate and improve your service delivery. ServiceNow enables the deployment of an organisation-wide service model to standardise, scale and improve the speed of service delivery across your organisation and to your customers.

Connect with the ServiceNow partner that has one of the highest Customer Satisfaction scores in ANZ/APJ. We have expert capability across multiple ServiceNow products, with domain expertise in ITSM, Services Portal, HR, Field Services, ITOM and ITBM.

In addition, we also have industry specific expertise and offerings:

  • Context-Aware Field Services in Telecommunications
  • Shared Service in Universities
  • Public Service Delivery in Government

Contact us to start a conversation about consulting, implementation and ongoing support services around the ServiceNow platform.

Success stories

Where should I start?

Service Management Consulting Services

Our team of Service Management and ServiceNow experts can provide advice and project delivery support.

ServiceNow Admin Services

Talk to us about the ongoing operation and enhancement of your ServiceNow instance.

ServiceNow Implementation

Engage the region’s leading ServiceNow partner as the safe pair of hands to lead your implementation.

Enterprise Service Strategy

Develop a comprehensive strategy for the implementation, GRC and maintenance of service management across your organisation.

ServiceNow Proof-Of-Concept

Unsure of ServiceNow? Test the platform as a solution to your specific challenge or use case.

Recent Blog Posts

University of Newcastle celebrates another ServiceNow Go-Live

Congratulations to The University of Newcastle on the go-live of several ServiceNow modules - Ideation, Project Portfolio Management, Strategy Planning and Performance, Research Performance and Marketing. Following on from the go-live of their Shared Services Portal...

University of Newcastle and CSA partner to drive transformation and innovation

The University of Newcastle and CSA are excited to announce their strategic partnership to drive technology-led innovation across the university, and at the same time build regional IT capability. IT Services at the University of Newcastle has a strategy that is...

Highlights from DevOpsDays

Late October 2018 saw 200+ attendees descend on Newcastle for the first annual Australian DevOpsDays conference held in a regional centre. We were extremely proud to see the local tech community both attract and run such a large and successful event in Newcastle. As...

Highlights from NowForum

October 2018 saw 1,900+ people attend the the annual ServiceNow ANZ NowForum in Sydney. CSA was a Gold sponsor and exhibitor and also sponsored the Higher Education SIG Lunch and Customer Showcase Panel. CSA returned as Gold sponsors of NowForum in 2018, spending the...

CSA Gold Sponsors of DevOpsDays

We are excited to be a Gold sponsor of the annual 2018 Australian DevOpsDays event in Newcastle. This is the first year that the conference will be held in a regional centre. Devopsdays is a community-organised, not-for-profit conference series for DevOps...

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