Higher Education

Ask us how we drive cloud and digital transformation to over 85% of NSW Universities and over one-third of all Australian Universities. We have unmatched expertise in advising and running technology ecosystems in the Higher Education sector – and we’re here to help you on your journey.

Providing trusted technology advice and implementation services to one-third of Australian Universities

CSA has extensive experience implementing complex software and infrastructure projects across the Higher Education sector. We know the your challenges intimately – and we are proven at delivering outcomes.

  • Proven Experience – Certified personnel, projects delivered, satisfied customers
  • Proven Technologies – Cloud, Mobility, Datacentre, Security and Enterprise Service Management platforms
  • Proven Controls – Mature project methodologies and Service Management processes and systems

Our operational model is defined and fully mature, a result of over three decades of development and continual improvement. This model is underpinned by industry-leading customer service and long standing partnerships with enterprise grade technology vendors and service providers. By taking this approach we are able to ensure alignment with the specific needs of Higher Education institutions through the application of standardised and repeatable solution designs and implementations for the sector.

Enterprise Service Management for Universities

CSA’s Digital Services team specialises purely on the ServiceNow platform, with all teams member certified and qualified on the platform. Many of the team have joined after working for Universities and other Higher Education institutions. Collectively, the team has over 100 years’ of experience in the University sector, making us uniquely positioned with an intimate understanding and insights into the objectives and challenges of Australian Universities. This is the basis of our engagement focus with the Higher Education sector.

Partnering for Success

Why CSA for Higher Education?

Projects

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CSAT

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NSW Universities

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Australian Universities

Recent Blog Posts

ARTC Celebrates ServiceNow ITBM Go-Live with CSA

Australian Rail Track Corporation (ARTC) has gone live with ITSM phase two, CMDB and IT Business Management with ServiceNow. This was a significant milestone to celebrate, given the successful collaboration across multiple states (NSW, SA and QLD) and two partners,...

CSA Sponsors Now at Work 2020

Now At Work 2020 is going digital! And we return as a sponsor of the flagship annual ServiceNow event in ANZ on Thursday 15 October. In a somewhat ironic twist, the most anticipated digital transformation event each year in Australia and New Zealand has undergone its...

Western Sydney University Drives Digital Transformation with ServiceNow

Western Sydney University share their Digital Transformation journey with ServiceNow and CSA. After relaunching their ServiceNow platform and upgrading to New York, Western Sydney University (WSU) share insights from their Digital Transformation journey. After their...

Western Sydney University relaunches ServiceNow platform, upgrades to New York

Congratulations to Western Sydney University on relaunching their ServiceNow platform and going live with the New York release. Western Sydney University's (WSU) latest go-live is a major milestone on their Enterprise Service Management journey. And CSA and ServiceNow...

CSA & ServiceNow Hosts Higher Education Showcase with Several Universities

Late 2019 saw the gathering of representatives from several Universities to showcase innovative use cases within Higher Education Paul Morgan from University of Wollongong shared insights into their CMDB maturity journey and Bryan Williams from Western Sydney...

Highlights from Now at Work 2019

November 2019 saw over 2,000 people attend the annual ServiceNow Now at Work ANZ event in Sydney, where CSA also sponsored the Higher Education SIG lunch.   The CSA team spent the day in discussions and demonstrations with hundreds of attendees from across Australia,...

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