Service Management

When they’re not working, your employees use the latest consumer services to get what they need. They use Amazon for shopping, OpenTable for dinner reservations and Uber to get a quick ride. But when they get to the office, your employees travel back to prehistoric times and are forced to use antiquated tools like email, phone calls, spreadsheets and even printed forms to get services and make requests within the company.

How can you provide your employees with the same sort of service they have in their personal lives?

Remove Friction

Eliminate the friction between internal service providers (like IT, HR and facilities) and employees.

Automate

Automate the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services.

Improve UX

Replace challenging user experiences with a simple, efficient, consumer-like portal that users can access anytime, anywhere.

Unified Device as a Service

Deliver a consumer style online ordering experience, automated cross organisational sourcing workflow in conjunction with an enterprise level asset management of a Windows device’s lifecycle.

  • Improve business productivity
  • Receive ready to use, custom imaged devices
  • Relieve IT of basic tasks to focus on more meaningful projects

Built on established and trusted industry leading technologies

Services and products aligned with industry recognised best practice

ITIL V3

ITIL 2011 is a set of industry recognised best practices for IT Service Management (ITSM) focused on aligning IT services with the needs of business using a lifecycle centric approach.

SIAM

Service Integration and Management (SIAM) is an evolving approach for managing multiple suppliers, focused on delivering a consistent and mature technology and service experience for end users.