by CSA | Mar 9, 2021 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
In partnership with ServiceNow and CSA, Western Sydney University has delivered its second annual Western Virtual Hackathon. As part of ServiceNow’s NextGen Program, final year students from the University’s School of Business and School of Computer, Data and...
by CSA | Oct 20, 2020 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Australian Rail Track Corporation (ARTC) has gone live with ITSM phase two, CMDB and IT Business Management with ServiceNow. This was a significant milestone to celebrate, given the successful collaboration across multiple states (NSW, SA and QLD) and two partners,...
by CSA | Sep 22, 2020 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Western Sydney University share their Digital Transformation journey with ServiceNow and CSA. After relaunching their ServiceNow platform and upgrading to New York, Western Sydney University (WSU) share insights from their Digital Transformation journey. After their...
by CSA | Feb 5, 2020 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Congratulations to Western Sydney University on relaunching their ServiceNow platform and going live with the New York release. Western Sydney University’s (WSU) latest go-live is a major milestone on their Enterprise Service Management journey. And CSA and...
by CSA | Dec 4, 2019 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Late 2019 saw the gathering of representatives from several Universities to showcase innovative use cases within Higher Education Paul Morgan from University of Wollongong shared insights into their CMDB maturity journey and Bryan Williams from Western Sydney...
by CSA | Oct 29, 2019 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Congratulations to The University of Newcastle for their Financial Services go-live with ServiceNow. It was fantastic to see 50 people in the room from UON Finance and IT, ServiceNow and CSA to celebrate a successful collaboration between teams. Finance now has the...
by CSA | Oct 10, 2019 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Congratulations to CEnet – Catholic Education Network on their ServiceNow Go-Live! The domain separation project illustrates the power of architecting a single solution and scaling it across multiple dioceses – and supports their business strategy of hosting all...
by CSA | Apr 8, 2019 | Case Study, Digital Services, Partnerships, Service Management, Success Stories
Congratulations to NSW Resources Regulator on their ServiceNow Go-Live! After the successful implementation of ServiceNow, NSW Resources Regulator has delivered significant transformation across their organisation. Well done to everyone involved, the cake and coffee...
by CSA | Mar 20, 2019 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Congratulations to The University of Newcastle on the go-live of several ServiceNow modules – Ideation, Project Portfolio Management, Strategy Planning and Performance, Research Performance and Marketing. Following on from the go-live of their Shared Services...
by CSA | Feb 20, 2019 | Case Study, Digital Services, Higher Education, Managed Services, Partnerships, Service Management, Success Stories, Technology Modernisation
The University of Newcastle and CSA are excited to announce their strategic partnership to drive technology-led innovation across the university, and at the same time build regional IT capability. IT Services at the University of Newcastle has a strategy that is...
