by CSA | Mar 20, 2020 | Digital Services, General, Government, Higher Education, Local Government, Managed Services, Partnerships, Service Management, Technology Modernisation
In mid-March 2020 ServiceNow announced a customer case plan to support its public and private sector customers in managing the COVID‑19 pandemic. ServiceNow and their partner community are concentrating on providing support to customers as they focus on maintaining...
by CSA | Feb 5, 2020 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Congratulations to Western Sydney University on relaunching their ServiceNow platform and going live with the New York release. Western Sydney University’s (WSU) latest go-live is a major milestone on their Enterprise Service Management journey. And CSA and...
by CSA | Dec 4, 2019 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Late 2019 saw the gathering of representatives from several Universities to showcase innovative use cases within Higher Education Paul Morgan from University of Wollongong shared insights into their CMDB maturity journey and Bryan Williams from Western Sydney...
by CSA | Nov 18, 2019 | Digital Services, Higher Education, Partnerships, Technology Modernisation
November 2019 saw over 2,000 people attend the annual ServiceNow Now at Work ANZ event in Sydney, where CSA also sponsored the Higher Education SIG lunch. The CSA team spent the day in discussions and demonstrations with hundreds of attendees from across Australia,...
by CSA | Oct 29, 2019 | Case Study, Digital Services, Higher Education, Partnerships, Service Management, Success Stories
Congratulations to The University of Newcastle for their Financial Services go-live with ServiceNow. It was fantastic to see 50 people in the room from UON Finance and IT, ServiceNow and CSA to celebrate a successful collaboration between teams. Finance now has the...
